Consider the following scenario: Lee Memorial Hospital is a 150-bed hospital that primarily serves an upper middle-class community in the Midwest. The board of trustees recently appointed a young, energetic, technologically-savvy CEO to replace the old CEO, who retired after a 20-year stint. Since then, the hospital has been abuzz with rumors about new information systems being planned, starting with the finance and accounting department. Sally and Joe have worked in the accounting department for 12 and 15 years, respectively. During their lunch breaks over the past 2 weeks, they have communicated their concerns with you, regarding the need for new systems, asking: “Why is all this necessary? Doesn’t everything work fine as it is? Sure, there are some redundancies, but why fix things if they aren’t broken? What does this mean to our jobs?” As the manager of the department, how would you respond to their questions?
The new CEO sent an e-mail to all departments, stating that there will be four hospital-wide staff meetings scheduled to acquaint employees with the hospital’s future plans. How do you think the CEO should best address staff about the forthcoming changes to the hospital’s information systems? Defend your ideas